Project Scope
​
* Provide Customer Support for Onshore & Off-Shore Customer’s-Drivers
* Support to be provided on Voice-Email-Chat (Omni-Channel)
* The Business need of this project is to support clients with the best of
Technology/IT/Infra while we continue to utilize these in better supporting the existing C2C & B2B clients, all at better (LOW COST) investments
* If given the opportunity to start any channel of support with least or max. seats ( 25 – 40).
* Site expansion capacity of 300 seats - 3 weeks TAT.
Success Factors
*Team is competent & more importantly confident of delivering the below Team is *Competent & more Importantly Confident of delivering the below
*Satisfied client & stakeholders.
Meeting the project objectives.
*Completed >= within budget.
*Delivery on time of KPI & expected handling capacity.